Refund Policy

Refunds in cases of cancellations are mentioned in the Cancellation Policy, kindly refer to the same.

The acceptance of an order is subject to the availability of products, delivery areas, and time. The order may or may not be accepted. The order might be canceled after assessing the circumstances and communicated to customers. In such cases, the amount paid by the customer is fully refunded to bank account.

Only one attempt for delivery will be made. Please confirm the availability of the recipient before choosing the delivery time. If the recipient is not available at the time of delivery, a second attempt will not be made, and the order will be canceled. No refund will be made in such a case.

Refunds are initiated only once the customer confirms via email where the refund has to be done to bank account.

Refunds for canceled bookings will be done online through RTGS/NEFT within 4-5 working days.

Refunds are processed to your payment method within 15 working days.

Cancellation Policy

Please read the below-stated points for any cancellations.

Please understand that the points mentioned in the policies are with reference to the time slots on the Cakeholic14 website selected by the user in the checkout process.

Orders are processed in time slots, and we accept cancellation requests with reference to the time slot selected by the customer in the order placed. Consider the conditions stated below:

If the cancellation request comes to Cakeholic14 before 24 hours to the start of the time slot selected – 10% of the order value is charged as cancellation charges. 90% refund to the Bank Account. NOTE – 100% refund can be requested in Cakeholic14’s wallet, where we waive off cancellation charges.

If the cancellation request comes to Cakeholic14 between 12 – 24 hours before the start of the time slot selected – then 20% of the order value will be deducted as cancellation charges. 80% refund to the Bank Account. NOTE – 100% refund can be requested in Cakeholic14’s wallet, where we waive off cancellation charges.

If the cancellation request comes to Cakeholic14 within 12 hours to the start of the time slot selected – 100% of the order value will be deducted as cancellation charges. 0% refund to the Bank account or 0% to Cakeholic14’s wallet is applicable.

In any of the cases above, Wallet refunds and Bank refunds can be initiated only at the discretion of the company considering the reasons for cancellation like unfortunate events, calamities, or unavoidable circumstances. No claims to refund can be made by the customer to overrule the above-stated clause.